558,000 € –
that’s the average annual cost of information chaos in service.
Do you know how big your knowledge gap in service really is and how much it costs you over the course of a year?
When information on spare parts, instructions, or consumables can’t be found quickly, it leads to search times, follow-up questions, and unnecessary downtime.
This checklist helps you identify the biggest knowledge gaps in just a few minutes. You will receive an initial cost estimate and see which service scenario offers the greatest leverage — whether in troubleshooting, maintenance, or self-service.
What to Expect:

15 questions across 3 service scenarios: troubleshooting, maintenance, and self-service — with a focus on typical bottlenecks in day-to-day service operations

A concrete calculation example: How much your knowledge gap costs — clear and easy to share internally

3 Steps to Get Started Right Away: Initial measures to quickly and effectively close knowledge gaps

